Last Updated: January 2025
Your Privacy Matters
At CT Scan Lucknow, we understand the sensitive nature of medical information and uphold the highest standards of data protection and privacy. This policy outlines how we collect, use, protect, and handle your personal and medical information.
Information We Collect
Medical Information:
Your medical history, referring physician details, previous diagnostic reports, current symptoms, medications, and allergies. This information is essential for providing safe and accurate diagnostic services.
Personal Information:
Your name, age, gender, contact details, address, identification documents, and insurance information required for registration and communication purposes.
Payment Information:
Financial details necessary for billing, insurance claims, and payment processing.
How We Use Your Information?
We use your information to:
- Provide accurate diagnostic services
- Communicate test results and medical findings
- Coordinate with your healthcare providers
- Process insurance claims and payments
- Schedule and confirm appointments
- Send important updates about your care
- Comply with legal and regulatory requirements
- Improve our services and patient experience
Data Protection and Security
Your information is protected through:
- Advanced encryption technology
- Secure digital storage systems
- Limited staff access based on role necessity
- Regular security audits and updates
- Physical security measures at our facility
- Strict confidentiality agreements with all staff members
- Regular staff training on privacy protocols
Sharing Your Information
We share your information only with:
- Your referring physician(s)
- Your authorized insurance providers
- Other healthcare providers involved in your care
- Legal authorities when required by law
- Third-party service providers who assist in our operations (subject to strict confidentiality agreements)
Your information is never sold, rented, or shared for marketing purposes.
Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Receive copies of your diagnostic images and reports
- Know how your information has been shared
- Restrict certain uses of your information
- Receive notification of any security breaches
- File complaints about privacy violations
Data Retention
We retain medical records as required by law and professional medical standards. Digital images and reports are stored securely with backup systems to ensure long-term accessibility when needed for your care.
Children’s Privacy
For patients under 18, we collect information only with parental/guardian consent and maintain special protections for minor’s medical records.
Changes to Privacy Policy
We may update this policy periodically. Significant changes will be communicated to patients through notices at our facility and our website.
Emergency Situations
In medical emergencies, we may share your information with other healthcare providers to ensure you receive necessary care.
Contact Us
For privacy-related concerns or to exercise your rights:
[Contact Details to be added]
Privacy Officer: [Name to be added]
Phone: [Number to be added]
Email: [Email to be added]
Regulatory Compliance
We comply with all applicable healthcare privacy laws and regulations, including [relevant Indian healthcare privacy laws to be added].
Your Trust, Our Responsibility
We value the trust you place in us with your sensitive information. Our commitment to your privacy is fundamental to our mission of providing exceptional diagnostic care.
By using our services, you acknowledge and agree to the terms of this privacy policy. If you have questions or concerns, please don’t hesitate to contact our Privacy Officer.
CT Scan Lucknow